Replay Network Call Recording

Replay consists of an entire recording platform that is located directly within the national network and offers a complete integrated call recording solution for all types of businesses and services across all industry sectors. It provides access to the most flexible and creative call recording services available - Replay not only eliminates the need to purchase any in-house call recording equipment, but also eradicates any maintenance problems and costs that are usually associated with it.

Flexible

Replay automatically records the conversation of the two parties once the call is answered and stores it in the system for later retrieval and can be used for recording both in-bound & outbound services. Call recordings can be quickly accessed and provisioned enabling you to manage your business flexibly - no capital costs or complex integration issues. Even recording services for multi-site businesses (including home workers) can be managed from Replay’s management interface.

Retrieving Calls Recordings are retrieved using a simple Web browser based interface and multi-media PC. Users can select a specific file to review using a simple query interface. Details of the selected recordings are then displayed (call duration, CLI, TLI etc) and can be played through the PC by clicking on the Play button. Audio from the selected file is streamed from the network to the clients PC using Microsoft Windows Media Audio format and can be played using any suitable audio player software. The audio file can also be downloaded for later analysis Agent Evaluation Supervisors wishing to Quality evaluate agents call handling have the option to score the call using the 10 configurable fields provided and additional free text/ comments can be inserted within a comment box. The scoring and comment are associated with the specific call for future search and retrieval when the recording is updated.  Should there be a need to store the file for later off-line review, the file can be saved to disk on the local machine. Statistics Replay provides online statistics so you can monitor your calls hour by hour, enabling you to change your profiling and call delivery as required.

Affordable

All maintenance and support costs are included; you only pay for the capacity you use and day to day storage of your recordings are included free of charge for up to one month. Replay also allows for a full archiving service that can be tailored to meet your individual requirements. In addition as your business expands, so can the level of recording - with no long lead times to order or install new equipment, and no worries about updated technology or the cost of upgrades.

Features

	Network based call recording solution
	Suitable for inbound or outbound applications
	Trunk-side recording service
	Flexible storage options
	Short term RAID storage
	Long term DVD storage
	Instant access retrieval using web browser
	Calls fully recorded (both TX & RX)
	Central high capacity secure storage

Benefits

	No capital outlay
	No maintenance costs
	No upgrade costs
	No delays for service provisioning
	Unified recording platform
	Multi-site call recording facility
	Ideal for home-workers
	Pay As You Go service
	Excess capacity for high peak demands
	Centrally managed & administered

If you would like further information, please use our Enquiry Form.